Shipping policy
Universe Smooth LLC Shipping Policy
At Universe Smooth, we work to deliver your personal care products, accessories, and circular fashion purchases as efficiently as possible.
1. Order Processing
Once your purchase is confirmed, we arrange for your order to ship on the next business day. Business days are Monday through Friday. Orders confirmed on weekends or holidays are processed and shipped on the next business day.
Personalized bracelets take 5 business days to prepare before shipping. Preparation time is separate from delivery time.
2. Shipping Destinations
Universe Smooth LLC is registered in Florida, United States, with a presence in Bogotá, Colombia.
- United States: We ship throughout the United States from our Florida location.
- Colombia: We offer local shipping in Bogotá and domestic shipping throughout Colombia.
- International orders: For shipments between these countries or to other destinations, transit times and customs charges are calculated at checkout.
3. Estimated Delivery Times
Delivery estimates begin after your order ships and depend on the carrier:
- Florida and local deliveries: 2–4 business days.
- Bogotá and domestic deliveries within Colombia: 2–5 business days.
- International deliveries: 7–15 business days, depending on customs processing.
4. Order Tracking
Once your order is handed over to the carrier, we will email you a tracking number so you can follow your package's progress.
5. Shipping Address
Please provide a complete and accurate shipping address. Universe Smooth LLC is not responsible for failed deliveries caused by incorrect information or the absence of an authorized recipient at the delivery address.
6. Packaging and Damage
We package our personal care products, including Smooth-Face, Smooth-Hair, and Smooth-Eye, and accessories, including SmoothGrinder, to help protect them during shipping. If your package arrives with visible damage, please report it within 24 hours of delivery.
Questions about shipping? Email universesmooth@gmail.com.